Summary

This senior WFM operations leadership role owns the quality, consistency, and effectiveness of workforce management partnering across Wise's operations. Based in the London office, the role directly manages WFM Operations Partner Leads and provides senior guidance on workforce decisions affecting service, cost, and sustainability.

Responsibilities

• Manage WFM Operations Partner Leads through development
• Set standards for workforce decision quality
• Coach leads on evidence-based operational challenge
• Calibrate capability across the Ops Partner team
• Represent WFM in complex operational trade-offs
• Resolve escalated workforce decisions affecting service and cost
• Drive adoption of WFM playbooks across operations