Summary

This junior IT support role provides first-line technical assistance for Alpha FMC’s London office and remote employees worldwide. The position handles hardware, software, networking, security applications, onboarding, and conferencing support while working with a managed service desk and the internal IT team.

Responsibilities

• Provide deskside first-line support in London
• Diagnose hardware software and network issues
• Manage and track support requests
• Support laptops mobiles printers and peripherals
• Assist employee onboarding and offboarding processes
• Maintain audio and video conferencing equipment
• Support device networking and security applications