Summary

This full-time order management advisor role supports vehicle procurement and contract administration for Tusker in Watford. It is hybrid, with at least two days per week in the office and five days per week onsite during training.

Responsibilities

• Capture customer orders within 24 hours
• Prepare contracts with employer-specific details
• Liaise with dealers to confirm vehicle specifications
• Coordinate pricing updates and manufacturer discounts
• Resolve customer enquiries by phone and email
• Track service performance against KPIs and SLAs