Summary

This mid-level contract management advisor role administers in-life and end-of-contract agreement amendments for Tusker’s car leasing customers. Based in Watford, it follows a hybrid pattern with at least two days per week in the office; new starters attend five days a week during training.

Responsibilities

• Process in-life and end-of-contract agreement amendments
• Resolve customer queries by phone and email
• Chase internal and external responses to completion
• Liaise with drivers and explain agreement changes
• Update systems and maintain accurate customer information
• Check amendments against employer-specific agreement requirements