Summary

This trust and safety specialist handles complex vetting and risk cases for tradespeople on Checkatrade's marketplace. The role also coaches junior colleagues and improves vetting processes, with four days per week in the Portsmouth office.

Responsibilities

• Manage end-to-end vetting for complex member cases
• Monitor activity, reviews, alerts, and risk indicators
• Assess concerns and recommend member suspension or removal
• Maintain clear, timely case notes and records
• Coach junior colleagues across UK and outsourced teams
• Identify process improvements in trust and safety operations