Summary

This mid-level travel support consultant role handles booking queries, ticketing changes, refunds, and customer support for Duffel's travel operations team. The hybrid role is based in London, requires UK business hours, and includes office attendance twice a week.

Responsibilities

• Handle customer queries across email, calls, and chat
• Process booking changes, reissues, refunds, and ticketing
• Support reconciliation and manage airline debit memos
• Train new team members on travel operations
• Escalate complex issues for the outsource team
• Share client feedback to improve customer journeys