Summary

This senior techops manager will lead systems analysts and oversee application support and service desk operations for an electric vehicle leasing business. The role manages SaaS vendors, technical escalations, service standards, and continuous improvements across a hybrid software environment in the uk financial services sector.

Responsibilities

• Manage support ticket triage and technical resolution
• Monitor service level agreements and key performance indicators
• Escalate complex incidents to rapid resolution
• Manage SaaS vendors, renewals, and outages
• Analyse trends and identify application improvements
• Mentor systems analysts and maintain knowledge workflows