Summary

The Technical Support Engineer provides advanced technical troubleshooting for complex customer issues involving systems, integrations, logs, APIs, and workflows. This mid-level role independently owns cases, mentors other support engineers, and improves knowledge resources, tooling, and support processes.

Responsibilities

• Diagnose complex customer issues across systems
• Reproduce issues using logs, apis, and tools
• Own technical cases through end-to-end resolution
• Create customer-facing and internal knowledge articles
• Mentor technical support engineers on investigations
• Identify recurring issues and recommend process improvements