Summary

Omnea is hiring a senior technical solutions engineer to resolve complex technical issues for enterprise customers and support implementations. The role bridges customers, product, and engineering, and includes in-person work at the offices on Tuesdays, Wednesdays, and Thursdays.

Responsibilities

• Investigate complex customer integrations and configuration issues
• Assess fixes for production safety and root-cause resolution
• Resolve technical escalations across customer, product, and engineering
• Unblock implementations involving custom logic and data flows
• Document triage playbooks and share recurring issues with product