Summary

This mid-level technical account manager role owns post-sale relationships with enterprise customers in the United Kingdom, covering onboarding, integrations, adoption, technical support, renewals, and expansion. It is a hands-on customer success role focused on AI agent governance and cybersecurity, with responsibility for helping build Geordie's first UK technical account management function.

Responsibilities

• Own technical relationships across enterprise customer accounts
• Lead onboarding integrations and implementation projects
• Track account health adoption risks and renewals
• Troubleshoot escalations with engineering and product teams
• Deliver tailored product walkthroughs and training sessions
• Create repeatable runbooks guides and enablement materials
• Shape tam processes as the first uk hire