Summary

This team leader manages file handling and support staff in a Liverpool office, overseeing performance, coaching, workload allocation, and development. The role also covers audits, financial processes, and compliance with SRA requirements.

Responsibilities

• Manage file handling and support staff
• Monitor performance against kpis and slas
• Coach team members and identify training needs
• Allocate files and tasks across team members
• Conduct audits and implement improvement plans
• Oversee client, office, and work-in-progress accounts
• Administer appraisals, discipline, and grievance procedures