Summary

This mid-level IT support engineer role owns Palantir’s internal technology environment, supporting executives, employees, workstations, conference rooms, and office systems. The role focuses on incident resolution, systems administration, automation, executive support, and improving IT support workflows with AI technologies.

Responsibilities

• Provide white-glove support to executives and VIPs
• Maintain workstations, conference rooms, and office hardware
• Manage printer fleets and video conferencing equipment
• Investigate incidents and perform root cause analysis
• Administer windows, macos, active directory, and O365
• Troubleshoot networking and connectivity issues
• Mentor IT support specialists and document solutions