Summary

The supplier performance lead will oversee supplier service quality, performance measurement, risk management and continuous improvement within Aviva's personal lines operations. The role is based in Glasgow with a hybrid working pattern, including at least 50% of time in the office.

Responsibilities

• Measure supplier performance against required standards
• Manage supplier-related operational risks and compliance
• Analyse data to identify performance trends
• Drive continuous improvement across business activities
• Influence suppliers to improve service delivery
• Support positive customer outcomes