Summary

This senior strategy and operations role leads marketplace supply operations across candidate onboarding, worker bookings and customer support. The role manages a team of 25+ including a partially remote workforce, owns operational performance metrics and improves processes supporting teacher placements in schools.

Responsibilities

• Lead marketplace operations across bookings and support
• Manage candidate onboarding to the platform
• Improve teacher dispatch logistics to schools
• Own worker availability and fill-rate kpis
• Analyse operations performance data and bottlenecks
• Develop processes and experiments for automation
• Manage team development and professional growth