Summary

This senior Strategic Account Manager role manages Lightspeed's largest enterprise hospitality customers across the UK. The role focuses on account growth, retention, product adoption, renewals, and strategic partnerships, with London as the named location and flexibility to work elsewhere for up to 60 days annually.

Responsibilities

• Manage strategic enterprise hospitality accounts
• Execute account plans for growth and retention
• Increase product usage across assigned portfolios
• Lead quarterly business reviews and success plans
• Analyze usage data and customer health scores
• Identify and mitigate account risks early
• Share customer feedback to improve products