Summary

This is a 12-month strategic account management contract supporting Lightspeed’s largest hospitality customers across the UK. You’ll grow and retain existing enterprise accounts by increasing product adoption, managing stakeholder relationships, and identifying risks and expansion opportunities.

Responsibilities

• Act as the primary contact for strategic hospitality accounts
• Create account plans to grow retention and product adoption
• Increase product usage and improve portfolio net revenue retention
• Lead quarterly business reviews and customer success plans
• Analyse usage data and health scores to identify risks
• Gather customer feedback and share product gaps with teams