Summary

Staff User Researcher role embedded in Wise's Mitigation Platform team in London. The role sets research direction for internal mitigation workflows, platform strategy, case escalation, and AI- and LLM-powered agent experiences while influencing senior stakeholders across the company.

Responsibilities

• Set research priorities across platform workflows
• Lead generative and evaluative research studies
• Translate findings into platform product strategy
• Map escalation needs across departments and teams
• Shape ai and llm agent workflows
• Mentor non-researchers on quality research