Staff Software Engineer- Customer Support
Marks & Spencer · London
4 days ago
Not specifiedFull_timecontact centre platformsdistributed systemscustomer support technology
4 days ago
Workplace
Not specified
Employment
Full_time
Location
London
Posted
4 days ago
Summary
The Staff Software Engineer will lead backend engineering for M&S Contact Centre technology, using Java and CCaaS platforms. The role provides technical direction across teams; the working arrangement is not specified.
Responsibilities
- Set technical direction for Contact Centre technology
- Design and operate secure, resilient services
- Lead distributed systems and integration design
- Define integration patterns for CCaaS platforms
- Review production code and solve complex problems
javaazuregooglezendesktwilioccaasreactnext.jsdistributed systemsapisevent-driven workflows
contact centre platformsdistributed systemscustomer support technologycustomer self-servicesaas integrationsevent-driven systems