Summary

Senior software engineer role at Unitary, building and productising AI-powered virtual agents for complex business workflows. The role spans product development, service refactoring, customer operations, and integration across machine learning, product, and platform engineering. It is hybrid, with the role based in the UK or within three hours of the UK timezone.

Responsibilities

• Prioritise work across multiple customers
• Triage and resolve customer technical issues
• Lead post-mortems for service breaches
• Improve automation accuracy in the decision engine
• Update customer workflows as requirements change
• Build internal operations tooling and automation
• Write runbooks and maintain operational documentation