Summary

Specialist customer care advisor role supporting Barclays business banking customers through inbound and outbound telephony, email, and chat. The role is based in Manchester and involves resolving complex cases, managing casework, and working shifts between 8am and 8pm Monday to Saturday.

Responsibilities

• Resolve complex business banking customer cases
• Provide personalised support across telephony channels
• Manage and prioritise customer casework
• Develop customer care procedures and controls
• Prepare customer care performance reports
• Identify process improvement opportunities
• Check colleagues’ work against requirements