Summary

This senior solutions architect role designs and advises on enterprise voice and contact center deployments for Decagon’s conversational AI platform. The role is an in-office, customer-facing pre-sales position focused on telephony architecture, SIP integrations, and reliable production deployments.

Responsibilities

• Partner with account executives on voice deployments
• Translate contact center environments into integration strategies
• Design sip integrations and media streaming paths
• Diagnose packet-level sip and media issues
• Create presales playbooks and reference architectures
• Guide enterprise stakeholders through voice deployment decisions