Summary

Software engineer on decagon’s agent engineering team, building and shipping ai agents for customer support across voice and text channels. You will design and iterate agent solutions end-to-end, run evaluations on text and voice models, and integrate them at scale with enterprise customers. The role is in-office and involves solving complex system challenges.

Responsibilities

• Design and build ai agents for customer interactions
• Outperform human agents in complex support tasks
• Identify cross-customer trends for platform evolution
• Experiment with and run evaluations on models
• Integrate evaluated models at scale with customers