Summary

This role manages end-to-end journeys for Neko Health's premium Signature members, covering onboarding, clinic visits, follow-up, and ongoing support. It is a high-touch customer operations position focused on luxury hospitality, personalised care, service consistency, and cross-functional coordination across clinic and corporate teams.

Responsibilities

• Manage personalised member journeys from onboarding through follow-up
• Coordinate seamless Signature member clinic visits
• Personally greet members at clinic centres
• Resolve member issues before they escalate
• Develop playbooks, SOPs, and escalation protocols
• Coordinate new features and process improvements
• Handle sensitive member information with discretion