Summary

This vice president-level UX lead will shape strategy, standards, and governance for Deutsche Bank’s ServiceNow platform, which supports teams across the organisation. The role is based in Birmingham with hybrid working, and focuses on consistent, accessible experiences across portals, workspaces, and workflows.

Responsibilities

• Define UX strategy and standards for ServiceNow
• Lead UX governance and design authority participation
• Shape UX decisions across portals and workflows
• Review designs for usability and accessibility
• Guide platform UX implementations against standards
• Lead cross-functional initiatives and influence platform outcomes