Summary

This is an in-house ServiceNow business process analyst role at Janus Henderson, focused on ITSM and ITOM processes in the financial services sector. The role requires at least three years of relevant experience and is hybrid, with no supervisory responsibilities.

Responsibilities

• Define and document ServiceNow process requirements
• Lead workshops, demos, and solution training
• Write user stories and acceptance criteria
• Coordinate solution selection with development teams
• Support unit testing, UAT, and customer validation
• Prepare testing strategies and knowledge-transfer materials