Summary

This junior service desk engineer role provides first-line IT support across Shawbrook, handling access requests, onboarding, tickets, and day-to-day technical issues. The role is positioned within the frontline IT team and offers exposure to infrastructure, deskside support, and information security.

Responsibilities

• Provide first-line IT support to colleagues
• Manage and resolve tickets within agreed SLAs
• Administer active directory access processes
• Enforce user access and offboarding controls
• Escalate incidents through defined support processes
• Contribute to service desk improvements