Summary

This senior service designer role is a 12-month fixed-term contract with Lloyds Banking Group’s Embedded Finance design team. Based in London, the role is hybrid and focuses on creating seamless digital experiences and shaping end-to-end customer journeys.

Responsibilities

• Uncover priorities and define initiative scope
• Shape propositions using customer and market insight
• Map current and future state services
• Facilitate workshops to clarify needs and risks
• Design end-to-end customer lifecycle experiences
• Share service design practices across product teams