Summary

A service delivery manager role in Deloitte’s SAP+ Operate team, focused on complex managed services and client outcomes. The role leads delivery across Deloitte, client and third-party teams, and is based in Edinburgh or Glasgow with hybrid working.

Responsibilities

• Build relationships with senior client stakeholders
• Monitor service performance and client feedback
• Lead service improvements and manage delivery risks
• Balance contractual, commercial and financial priorities
• Identify opportunities to expand client services