Summary

The service and scheduling lead oversees a combined team of 27 specialists across scheduling and real-time service delivery. The role focuses on resource planning, service performance, reporting, and team development, with a hybrid working arrangement that includes at least 50% office time.

Responsibilities

• Lead 27 specialists across scheduling and service delivery
• Align service and scheduling teams with business priorities
• Optimise resource planning against customer demand
• Advance real-time service performance and operational support
• Provide operational insight, reporting, and recommendations
• Develop team capability and improve customer journeys