Summary

Senior technical support analyst role within Trainline's workplace technology team, providing advanced IT support across end-user computing, Microsoft 365, identity management, and AV/VC systems. The role acts as a technical escalation point and mentor for the support team and requires five days per week at the London Farringdon office.

Responsibilities

• Own complex incidents through resolution and review
• Mentor junior and mid-level support engineers
• Administer Microsoft 365 and Azure identity services
• Maintain meeting room AV and event systems
• Manage MacOS and Windows device estates
• Lead audit, security, and compliance activities
• Improve ticketing, documentation, and support processes