Summary

This is a senior, customer-facing professional services role focused on technical consulting and delivery for observability implementations. The role supports customers with onboarding, architecture, project execution, and adoption of Grafana products, and is based remotely in the UK.

Responsibilities

• Translate customer needs into technical requirements
• Design observability solutions and enterprise architectures
• Lead functional workshops and document requirements
• Guide customer implementation and project execution
• Deliver technical training and jumpstart engagements
• Identify recurring issues and advocate for product improvements