Senior Software Engineer- Customer Support
Marks & Spencer · London
Yesterday
Not specifiedFull_timecontact centre softwarecustomer self-serviceFAQ systems
Yesterday
Workplace
Not specified
Employment
Full_time
Location
London
Posted
Yesterday
Summary
This senior backend software engineer role at Marks & Spencer builds Java services and integrations for contact centre support. The work spans CCaaS platforms, customer self-service, FAQs, and opportunities to contribute to React and Next.Js interfaces.
Responsibilities
- Design APIs, services, and event-driven solutions
- Build Zendesk and Twilio platform integrations
- Develop customer self-service and FAQ capabilities
- Test, deploy, and support reliable software
- Translate business needs into delivery plans
javareactnext.jsazuregooglezendesktwilioccaasapievent-driven architectureci/cd
contact centre softwarecustomer self-serviceFAQ systemsCCaaS integrationsevent-driven services