Summary

Senior service designer on a 24-month fixed-term contract, shaping the Healthcare Genomics Service and its connected user and operational experiences. The role works across multidisciplinary teams in a hybrid arrangement, with office locations in Cambridge, Leeds, and London.

Responsibilities

• Create service journeys with programme leads
• Map people, processes, data, and dependencies
• Facilitate co-creation across multidisciplinary teams
• Translate user insights into service solutions
• Deliver service maps, design briefs, and epics
• Plan agile design activities and testing
• Advocate for inclusive experiences across touchpoints