Summary

Senior Service Designer role focused on shaping end-to-end customer journeys across digital platforms, contact centres, back-office operations, and customer communications. The role leads service strategy and blueprinting, influences cross-functional priorities, and mentors designers and product managers within a remote-first business.

Responsibilities

• Create service blueprints and journey maps
• Shape customer lifecycle service strategy
• Design cross-channel self-serve experiences
• Embed with teams to ensure feasibility
• Align roadmaps with holistic service vision
• Mentor designers and product managers