Summary

This senior product quality analyst role evaluates Spotify's AI voice experiences across products, audiences, languages and use cases. You will design qualitative and quantitative evaluation methods for voice quality while working in a flexible London-based hybrid arrangement.

Responsibilities

• Define quality criteria for AI voice models
• Design repeatable rubrics for voice evaluations
• Run qualitative and MOS-style evaluation campaigns
• Synthesize findings into product recommendations
• Benchmark voices against competitors and third-party models
• Establish recurring model quality assessments
• Identify performance gaps and influence research priorities