Summary

This senior product manager will own the global service and contact center vision for Veeva Vault CRM, including roadmap strategy, enterprise SaaS functionality, engagement channels, and AI agents. The role is fully remote and requires at least five years of product management experience in service, contact center, or CCaaS software.

Responsibilities

• Own service center roadmap and strategy
• Incorporate contact center requirements into core platform
• Represent products to customers and internal audiences
• Translate processes into functional specifications
• Partner with ai team on service agents
• Guide features through design, release, adoption