Summary

The senior partner operations manager owns operational relationships and scalability for a portfolio of tier 1 Wise Platform partners across the UK and Germany. The role covers partner growth, complex payment integrations, incident response, and operational improvements across the wider organisation; no working arrangement is stated.

Responsibilities

• Own operational relationships with tier 1 partners
• Lead quarterly business reviews on performance
• Identify blockers to partner growth and scalability
• Coordinate high-severity incident response and communications
• Develop post-incident remediation and reusable playbooks
• Analyze service metrics and build roadmap business cases
• Mentor partner operations colleagues on account strategies