Summary

Senior operational leadership role overseeing Aviva's commercial motor claims function in Norwich. The role leads claims performance, transformation, governance and capability development, with hybrid working that typically includes at least 50% office time.

Responsibilities

• Lead commercial motor claims operations
• Drive customer and indemnity performance improvements
• Deliver large-scale transformation and change programmes
• Manage claims suppliers and broker relationships
• Develop leaders and claims professionals
• Maintain governance, compliance and risk standards
• Improve claims processes and customer journeys