Summary

This senior manager role leads technology consulting engagements that design and deliver cloud contact centre and customer experience platforms for clients across multiple industries. Based in London with hybrid working, the role covers solution architecture, implementation leadership, AI and automation, CRM integration, and business development while mentoring delivery teams.

Responsibilities

• Lead cloud contact centre solution design
• Translate client requirements into solution architectures
• Oversee omnichannel platform implementation and integration
• Guide architecture decisions and technical designs
• Develop AI-powered customer engagement solutions
• Support proposals, RFPs, and client presentations
• Mentor delivery team members and develop capabilities