Summary

The Senior Manager, International Insights leads strategic research engagements for International Card Services, translating business questions into actionable customer insights. The role informs product, marketing, customer experience, innovation, and growth decisions across international markets, and supports brand and marketing decisions with market-level insights.

Responsibilities

• Lead strategic research engagements for international card services
• Translate business questions into actionable customer insights
• Identify emerging customer needs and market trends
• Synthesize research and analytics into clear recommendations
• Inform product, marketing, experience, and innovation decisions
• Assess brand consideration and competitive landscapes across markets