Summary

This senior operations leader will shape OTC and ETF post-trade services within Citi’s Investor Services Operations team in London. The role leads analysts, strategic change, client relationships, operational risk, and departmental planning, with a hybrid model allowing up to two days working from home per week.

Responsibilities

• Define the OTC/ETF operating model roadmap
• Oversee post-trade process design and testing
• Lead and develop a team of analysts
• Manage client escalations and governance reviews
• Own operational risk controls and remediation
• Sponsor cross-functional transformation programmes
• Plan departmental budgets and headcount