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Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Hopper · London

1 month ago

RemoteFull_timerealtime voice systemsconversational aicustomer experience platforms

Workplace

Remote

Employment

Full_time

Location

London

Posted

1 month ago

Summary

Senior full stack engineer role building Hopper's agentic AI travel assistant across realtime voice, web chat, backend services, and cloud infrastructure. The role is fully remote and focuses on React/TypeScript, Scala, Python, GCP, telephony integrations, and conversational AI for enterprise travel partners.

Responsibilities

  • Own voice channel and telephony integrations end to end
  • Build cross-stack features with react, scala, and python
  • Design multi-tenant partner platform configurations
  • Integrate guardrails, content filtering, and pii redaction
  • Maintain observability, alerts, incidents, and sla performance
  • Configure platform capabilities for partner go-lives
  • Conduct code and architecture reviews; mentor engineers
reacttypescriptscalapythongcpawstwilioamazon connectspeech-to-texttext-to-speechwebrtcsipstreaming mediadeepgramelevenlabswhisperopenai realtimegenesyslivekitrestful apismicroservicesevent-driven systemscpaaspii redactioncrmgdspsshotel pmshotel crs
realtime voice systemsconversational aicustomer experience platformstravel technologycloud infrastructurecontact center integrations