Summary

This senior individual-contributor role owns a portfolio of large, complex enterprise customers for Pleo's spend management platform. The focus is on adoption, measurable value, retention, renewals, churn prevention, and expansion while advising executive stakeholders and coordinating internal teams.

Responsibilities

• Own enterprise customer portfolios and health
• Build success plans tied to outcomes
• Lead executive business reviews and meetings
• Drive adoption across complex organisations
• Identify churn risks and execute prevention plans
• Forecast renewals, risks, and expansion opportunities
• Coordinate escalations across internal teams