Summary

This senior customer operations role owns operational relationships and volume retention for tier 1 Wise Platform partners across the UK and Germany. The role focuses on payment operations, incident leadership, data-driven scalability, and building frameworks that support enterprise partner growth.

Responsibilities

• Own operational relationships for tier 1 emea partners
• Lead quarterly business reviews on operational performance
• Identify operational gaps limiting partner growth
• Coordinate high-severity incident response and communications
• Build scalable operational frameworks and playbooks
• Mentor less senior customer success managers
• Analyze service-level metrics and propose improvements