Summary

This senior customer success role supports IFS customers across Europe West, helping them adopt enterprise software and achieve measurable business value. The position can be based in the United Kingdom or Benelux and offers hybrid work.

Responsibilities

• Build trusted relationships with customer stakeholders
• Translate customer priorities into measurable success plans
• Drive adoption and value realization of IFS solutions
• Coordinate IFS teams to address customer needs
• Manage customer risks and coordinate issue resolution
• Lead regular customer business reviews
• Identify opportunities to expand customer value