Summary

This senior customer success role supports high-touch mid-market customers across the UK and Ireland, helping them adopt and get more value from Pleo’s spend management platform. It focuses on customer retention, account expansion, and feeding customer insights back to product teams; hybrid and fully remote options are available.

Responsibilities

• Own post-onboarding adoption across mid-market customer portfolios
• Advise customers on optimising spend management workflows
• Identify and process expansion opportunities within accounts
• Monitor customer health and product adoption signals
• Triage inbound customer communications through Intercom
• Translate customer feedback into product improvements
• Cultivate customer advocates in the fintech community