Summary

A senior customer success associate supporting the digital platforms used by front-office banking teams worldwide. The role combines application troubleshooting and incident coordination with user enablement and adoption improvements; no working arrangement is specified.

Responsibilities

• Provide day-to-day application support for banking platforms
• Triage production issues using sql and log analysis
• Monitor platform health and communicate incident updates
• Reproduce defects and escalate issues through runbooks
• Partner with product and engineering teams on fixes
• Create onboarding, faq, and self-service support materials
• Report on system health and support volume trends