Summary

A senior customer success associate role focused on shaping and executing omni-channel strategies that support employee engagement, product adoption, retention, and expansion. The role spans channel performance analysis, positioning, and go-to-market campaign execution across employee touchpoints.

Responsibilities

• Develop channel strategies that increase product adoption
• Own performance of digital employee channels
• Coordinate consistent experiences across platforms and touchpoints
• Analyze campaign data and recommend improvements
• Refine positioning and value propositions for audiences
• Lead multi-channel go-to-market campaign rollouts
• Maintain communications materials, templates, and assets