Summary

Lead change, capability and operational readiness initiatives across complex frontline environments. Use quality, risk, complaint and operational insights to strengthen compliance, implement regulatory change and improve performance and member outcomes.

Responsibilities

• Lead change and capability initiatives across frontline operations
• Identify capability priorities from quality and risk insights
• Translate regulatory changes into practical implementation plans
• Design learning solutions for operational teams
• Strengthen compliance across service operations
• Measure improvements in performance and member outcomes