Summary

This senior analyst role supports Lloyds Banking Group's Trade Services customers with trade product servicing and operational processes. Based in Birmingham, it follows a hybrid working pattern with at least two days per week at an office site.

Responsibilities

• Serve trade customers across multiple product areas
• Identify complaints and address root causes
• Record client interactions, issues, and requests
• Apply anti-money laundering procedures to trade services
• Identify waste and support continuous improvement
• Process trade guarantee lifecycle activities